Return
At Aura de Soi, we strive to provide you with high-quality fragrances and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns & Exchanges
We accept returns and exchanges under the following conditions:
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Items must be returned within 4-5 days of delivery (India) or within 12-15 days (International).
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Products must be unused, unopened, and in their original packaging.
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Items purchased on sale or with a discount are final sale and cannot be returned or exchanged.
How to Initiate a Return
To request a return, please follow these steps:
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Contact Us: Email our support team at support@auradesoi.com with your order number and reason for return.
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Receive Return Instructions: Our team will provide you with a return authorization and shipping details.
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Ship the Product: Pack the item securely and send it back to us using a trackable shipping service.
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Receive Your Refund/Exchange: Once we receive the returned product, we will process your refund or exchange within 7-10 business days.
Refunds
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Refunds will be issued to the original payment method.
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Shipping fees are non-refundable.
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If the product is damaged or defective, please provide photo proof for a full refund or replacement.
Non-Returnable Items
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Opened or used products
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Gift cards
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Clearance or promotional items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will replace the item at no additional cost.
Contact Us
For any return-related queries, feel free to reach out to our customer support team at support@auradesoi.com or chat with us on our website.
We appreciate your trust in Aura de Soi and look forward to serving you again!
Auradesoi.com | Luxury Fragrance for All